Refund Policy
Transparent Financial Practices for Accreditation & Certification Services
At IQA-US, we are committed to maintaining transparency, fairness, and structured financial governance in all accreditation, assessment, and certification services.
This Refund Policy outlines the precise terms under which payments made to IQA-US may or may not qualify for a refund.
Nature of Services
IQA-US provides professional services that involve structured documentation review, evaluation committee assessment, compliance analysis, administrative processing, and digital system operations. These include:
- Institutional Accreditation Review
- Program Accreditation Evaluation
- Online Assessment Administration
- Certification Issuance & Verification
- Curriculum Evaluation & Advisory Services
Due to the professional and procedural nature of these services, fees are generally non-refundable once processing begins.
Refund Eligibility
Refunds may only be considered under the following limited circumstances:
Duplicate Payment
If a duplicate payment has been made due to a technical or banking error.
Technical Transaction Error
If payment is processed but service is not initiated due to an internal administrative error.
Service Non-Initiation
If IQA-US has not commenced documentation review or administrative processing.
Non-Refundable Situations
Refunds will not be granted under any circumstances in the following cases:
- Accreditation evaluation has commenced
- Documentation review has started
- Assessment or certification process initiated
- Accreditation decision has been issued
- Candidate examination has been conducted
- Certification has been generated
Administrative, review, and compliance processing costs are strictly non-refundable once initiated.
Refund Request Process
Submit official written request
Include receipt/transaction ID
Must be within 7 calendar days
Each request is reviewed by the Finance & Compliance Unit. Approved refunds are processed through the original mode of payment within standard banking timelines.
Policy Integrity
"This Refund Policy protects both IQA-US and institutions by ensuring absolute clarity in financial expectations. It reflects our structured governance and responsible operational standards."